what You need to update is your *611 service by letting cx change their plans over *611 without such a hard time since YOU dont offer customer service anymore to new clients KEEP in mind your clientele is not a computer savvy......SpoilerSpoiler
Did You know that many of your customers dont know how to use computer and dont have an email address and the worst part is that by calling *611 DONT mentioned the option to hear their rate plan something so simple or create an account online. many u...