From my understanding, there’s no need for a new SIM card. Data turning off after Wi-Fi use is a common iPhone bug with network handoff, not the SIM. Assuming this is an iPhone. some Quick Fixes:Turn off Wi-Fi Assist: Settings > Cellular > scroll to ...
your eSIM activation loop is a common issue with broken phones, and Customer Support Agents can resolve it manually.To provide targeted advice, could you share more details? What is your account phone number? What is the model of your new phone? Do y...
a factory reset on your iPhone will not affect your Public Mobile service. The service is tied to your SIM card or eSIM, not the phone's settings.Your SIM will stay active after reset. Set up the phone as new or restore from backup. Your service will...
