I just called the number and responded to the initial questions (reason for calling etc) and then I waited on hold for about 20 mins and then a human picked up!
Thanks so much! Apparently, there was an issue with the IMEI number I provided and so I had to provide my account number for my old carrier and they were able to submit a new request. That was confirmed and the transfer should be completed within the...
Been 24 hrs for me and same issue. Sent a private message to customer support with no response. Does anyone have the number for the porting assistance team?
