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 the amount of time I wasted is unreal. I expected help from an human being rather than dry confusing instructions from a bot

Is the meassage to an agent considered a ticket? I am confused with termonology here

HEllo, I also want the refund. It is a very disapointing experience. TELUS store people told me they were not allowed to help with activation of the account. It turned out I was not technical enough to activate the app.