I would suggest the following, 1. Check your plan make sure there is voice plan(not data only).2 remove the sim and put it on another unlock phone see if it work.3. if 2 work, try reset your phone to factory
if you transfer your service to koodo or telus, I was told that you might be able to get their rep to get you the credit transfer to the koodo or telus account.
1. Data (internet) has no long distance 2. Talk (voice), there only is long distance if you are outside your region for example 604 for Vancouver area, but if you get long distance package then as long as you are in Canada and Public Mobile network t...