Reach out to the Agent via message, and reinitiate the port process, when Rogers send you message to confirm, read carefully, is that YES or Yes, because its case sensitive, when its all done, you will receive message from Public to confirm the port...
Had exactly same issue yesterday when try to port from Fido. End up reached out to Agent to initiate another port, and when Fido sent the confirmation, reply YES in all Caps, an solved the issue, apparently, its case sensitive
