Hi @gharz Moderators should be online now and hopefully will contact you soon. Be prepared to authenticte your account, they’ll send you info on what to do in their first reply to you so they can safety access your account info. Cheers,TW
Definitely cause to contact the Mods then! I experienced some glitches with the billing myself, but they were able to fix it. Does your My Account page show the top-up $ by any chance?
If you have it set up to change plans immediately, as opposed to on the next bill cycle, I think you need to first top up the funds to pay for the new plan (which won’t prorate what you’ve already paid). TW
You might want to contact a Moderator with a private message, they can have direct access to your account details. But let’s see if I can help ... when you try and change your plan, what message are you given when it won’t let you? TW
Hi gharz, There's no specific penalty for switiching, but just be warned that if you're early on in your billing cycle that there's no prorating for the service you've already prepaid for, meaning that depending on where you are in your billing cyc...
