I'm running into the same issue as following.Can't see the pics or videos of some wechat moment... - CommunityPlease see ticket #000000012171053 and update my account to use IPv4 instead of IPv6.Thank you,
For your problem, make sure your removed your old sim card or disable old eSIM.>> I did, and purchased a new physical SIM from PMMake sure you are not using any VPN at all, disable them>> I don't use VPNReboot phone and Reset Network Settings , it sh...
I probably figured out the issue: the eSIM was disabled by Koodo. I ported out from Koodo to PM in January and forgot to take out the physical SIM, I went abroad early late last month and Koodo charged me for roaming even the account was closed in Ja...
I opened a case with CS_agent and followed up the troubleshooting instructions, which wiped out the eSIM from my phone.Eventually I had to purchase another eSIM and had it installed, the service was back to normal.
@slusagm I performed all the troubleshooting steps with no success, also resetting network settings removed the eSIM and I have to install it again, waiting for QR code from CS_agent.of course, my account is active and phone is perfectly fine. the pr...
