My mother is trying to login but her account is locked. She reset the password but still locked. This has been ongoing all day even though she waits the one hour. She needs to make a payment because her visa expired. It's needs to be updated so s...
Thanks everyone, I was able to change her password with Internet Explorer instead of Chrome and didn't get the locked out message. I have it resolved now and service has been restored. Thanks again for the help.
