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I have been able to open a ticket. Maybe using a glitchy system while not living locally should be revisited. Lol. Thanks all 

All great advice but none applies to this situation. I pay for my niece's phone but live in the US. I've been paying for the phone for year's (autopay). We recently put US roaming as an add-on. We received a message stating the subscription expired. ...

Problem is it has been interrupted