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i get that but im not making or receiving calls from that number.  

no i cant make any calls. It says i made a outgoing call but that coming from my phone which is strange

i just did that. purchased a new esim. i checked my usage and it says ive made several outcalls to this same number 1 (778) 580-4001. how is that possible when i have no service 

I downloaded the app on another phone instead of the phone i want the number to be transferred to from rogers. Did that mess up the process? its been way over 5hrs and my usage says ive made 7 outcalls to this telus number. Help..