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Jeff_Q

I am at my wits end.My wife has an iPhone XS, but the battery gets hot when charging, so I bought a replacement iPhone XS. Apple has a pretty nifty application that transfers everything from the old phone to the new one, except for the eSIM. Apparen...

Jeff_Q

I am going to try buying a SIM at a TELUS kiosk.

Jeff_Q

It seems all the Public Mobile kiosks no longer exist. I did a search on the Public Mobile web site where to buy a SIM card. None.the app on the phone won’t let me get to the menu to buy an eSIM. It jumps directl to trying to activate a new account.

Jeff_Q

Unfortunately the app on the phone wants to activate a new subscription. I can’t get to the menu to buy an eSIM with the existing phone number.

Jeff_Q

I bought the same model because it worked well until she dropped it. It is a sweet spot for camera capabilities at a cheap price. I asked to have my issue escalated, good suggestion, I hope. The first question from the new agent was off the mark.

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