Finally got in touch with them and fixed my problem. It ended up changing my phone number. Now can make calls, text messages and access to My Account.Thank you again Sansan, your link brought me directly to the customer service agent. That was super ...
My problem is the chatbot has all preset answers, i kept replying from the answers, how to creat a ticket there?I think I was able to reach the Private Message page, but a PM "user name" is needed to be sent ... where to find out the name?