Hi, I am trying to activate a new service by using an esim and porting my number over from Telus. I get a “esim not installed message” and contact customer service. Is there not a QR code to scan? If there is I never received one.
Unfortunately the customer service agent wasn’t able to offer a solution. I frequently swap in eSims (and physical sims) when travelling so the fact that we couldn’t solve this issue has made me reconsider moving my service.
The PM esim does not show in cellular settings. I removed the physical sim and reset all network settings and it still will not install. The response to my customer service inquiry is that they are not able to assist with esim activations. I am in th...
