In the PM app on your phone go to your account and find the option to enter a new SIM card. In there you can enter the SIM card number. Then close your app and restart. Everything should work.
I’m having the same issue. At time of subscription it said my IMEI was compatible with an eSIM. After I signed on and paid I received a message that an eSIM wouldn’t work and to purchase a SIM card. 10 days later I received the PM SIM card and have i...