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Hello,I'm not able to login to my account unless I'm on Public Mobile network, that is if I'm on wifi  for example.I have tried from my laptop or on my phone, using the app as well, but I get into an infinite loop where it's trying to authenticate to...

I have posted a ticket 3 hours ago to do a manual number transfer (ticket 387042-868) but got no response whatsoever. How long does it typically take to do this? Is there anything else I should do?