I was travelling during the transition and unable to view my account from my phone - the rewards page wouldn't load and I was trying to understand the new rewards concept and the change to my bill. I contacted customer service and was advised to rev...
I am curious to know whether the longer than usual wait times relates to your decision to remove the rewards program, effectively increasing the cost of plans. Your customer loyalty program is effectively gone, along with addressing your customer in...
I am in the same situation. I have sent multiple private messages regarding switching to the $19 plan (with the same features for which I am currently paying $25) and with other inquiries about my account. The replies I have received have failed to...
