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I just redeemed points for 1GB of data and it has not been put to my account yet. It’s been over 24 hours. Any suggestions?

so Ive had public mobile for a while now, the other day I removed my sim and factory reset my phone. once it was done it wouldn't accept my SIM card. prior to the reset it was no sim restriction now it shows sim locked. its an XR iPhone and spoke wit...