Welcome to Canada, since your question is very technical and specific you are better to talk to an official Customer Service agent. Reach out to them directly here : https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437Th...
Feel free to reach out to CS_Agent on here they will fix it for you. I just did mine with them 3hours ago : https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437
