I had the exact same problem. Tried to get help on - line, no help. Went to a telus store for help and ended up buying a physical sim, still did not work, All around I almost spend $100 on this useless service. Despite my calling and mailing, NO...
I have exactly the same problem! I cannot even use the chat function, because now I cannot even log in more than once. The second time it tells me that my ID is not correct! I cannot remember being THIS frustrated EVER by a mobile phone company! D...
