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LOG IN YOUR ACCOUNT, CLICK CHATBOT, CREATE TICKET, GET RESPOND FROM SUPPORT, ASK QR CODE, SCAN AND ACTIVITE YOUR E SIM CARD. 

around 20 minutes, i got a respond from a support stuff 

i tried several times, so the website allow me to create ticket finally. Seems the website doesn't work well sometimes. Keep trying

Hi, i experienced the same issue when i active my e sim card yesterday, SOS only, no signal. this is what i did, log into your account, create a issue ticket, support stuff looked after my issue. Active another e sim card for me and send me a QR code...