Yes, I have been msg'ing with agent this morning and it looks like the problem was my fault. I had used obsolete acct # and giving the up-to-date acct # from previous carrier, I am told by agent just now that change should be done within 39 minutes
It's Gooch's husband here ... my change to PM went OK. She tried to sign in to PM community by can't cuz confirmation SMS is being sent to wrong#This morn, I powered down her phone and put in the PM sim and it now works for out and in calls on PM ne...