I work with help desk software. Integrating multiple communication channels, like a form and email, is pretty trivial. My thinking is that they are intentionally using the friction to filter out the general "how do I use my phone" questions.
@HALIMACSI didn't say snail mail, but I guess I have to be more direct. Public Mobile used to have both email and telephone support. I'm illuding to my annoyance that they killed the email support, and instead, direct everybody to their obscure prop...
I'm with you on this one. Support used a temporary number to setup my account before I ported. Now the 2FA challenge goes to my temporary number, and I can't login.I've forgotten my account pin, so support hasn't been very helpful. What a joke. Who d...
If only there were some kind of universal communication system, like postal mail, that everyone could use to contact support departments when things like their support bots or websites break. Then customers could actually contact support rather then ...
