I'm also in the same boat. I can now use my phone (after adding more money to my account) which is great but have had no communication either from my email yesterday or my message to the Moderator today. Not getting a good sense of a company with g...
This happened to me too! After I signed up with my plan and activated my SIM card, found out my phone was locked so just unlocked it yesterday. I sent an email to PM yesterday and am still waiting for a reply before I do anything else. Frustrating...