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Oh man, I might have to remove my prepayment option. This is turning into a huge pita ...hope you get it worked out . I received my erroneously charged amount as a credit on my account( I would have liked a refund to cc but I wasn't given a choice). 

I might have to rethink it as well @David01. I never had any issues before to be honest, and an extra 6$ off seems enticing.

That's the kicker, I already did send them the picture.I already had autopay set up. No changes whatsoever to my account.

I'm going through that as well, except I wasn't double billed but just charged erroneously 78$ just 10 days after the auto payment for my plan had already gone through.I hope they don't drag their feet on fixing this...

This is getting comical...I'm being told they cannot see the charge on my account and I should "check in my household if anyone else has a public mobile number that I'm paying for"Charge is showing on the credit card statement clear as day...The dela...