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Still no response from mods. Is this a joke?

This is honestly ridiculous. I need a refund or for it to work. At this point I may as well switch carriers because the service here is just awful.

I'm in the US, the addon doesn't work.

@GreatCanadian wrote:Do you have funds available showing in your account balance? GC No, I already added the funds and paid for the add on. It is in my transaction history, but the add on does not show up on my account page. 

Please help mods.