No you cannot have 2 SIM cards with the same phone number. If you have 2 phones you will need 2 SIM Cards. But SIM cards can be moved from phone to phone if you need it for a new phone but it will only be able to be in the new phone not the old one ...
When you go to the home page you can enter her email and forgot password. If it doesn't show up she doesn't have an account. If it does show up then go to the Login Page and go to payment, manage payment method and update card information and save p...