Many thanks TideGnow! I've tried the link for submitting the ticket according to your instruction, while got a 404 page after the last step i.e. "click here to submit a ticket". Will try the private message. Thanks again!
I purchased $50 plan and became Public Mobile customer from Feb 1st. In my profile, it shows that I enjoy the LNY offer of 2GB data and I'm in 1/8 cycle. My question is if I change my plan from $50 to $25, shall I still enjoy the LNY offer i.e. 250MB...