Right, what was the second half if not the bulk of my reply? Wifi 1. Airplane Mode OFF--- any signals? out of the box, if the answer is no, phone is a dud2. Signals - type router password carefully and log in. nothing? have them log in at the poi...
Right,Signal and Data are intimately related, proper APN settings are paramount to proper functionality. Wifi is a totally different matter which requires no SIM card. Hard resetting a phone is a useless endeavour and bad advice. From my experience...
Always check your APN settings and configure them correctly.https://apn-canada.gishan.net/en/apn/public-mobilehttps://www.luckymobile.ca/support/phone/access-point-nameHope this was of use for you.Best Regards