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No pms from customer service other than wait and sorry. Has been over 3 days and not a peep on progress. iPhone was updated and not at fault. Regards, 

Same issue.Sim not working.  I have a couple of unlocked iPhones and both see the public mobile network but when I try to phone or text, nothing.Original ticket was not helpful so they issued a new ticket.Ask if I could get a new SIM card and credit ...