@Dave_M wrote: To manage your expectations, you should know that our current average time to first response is 12 days. That means that as I write this, we are answering customer messages that were submitted on Friday, Nov 19th, 2016. At the onset ...
@Dave_M I can understand and appreciate that PM is behind due to high volume and are working very hard to catch up, and I'm glad you're being open about it. However, what I don't see is any type of ETA. I alerted a mod to my issue a full 2 weeks ago,...
