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Its been about a week and still no resolution is anyone even looking into this? has anyone been able to get it resolved ?

Was supposed to happen yesterday ( Nov 1st, my renewal date)CURRENT PLAN90-day pass$120 per 90 DaysThis plan includes: -- 6GB Data- Unlimited Provincial Talk- Unlimited International Text- 3 ChoicesSet up the system to change toNEW PLAN90-day pass $1...