Yes I had tried to change the plan more then once, I later added funds, then the plan applied itself without my consent in a broken fashion, which I then did as recommended in this thread, paid the amount due, which applied the plan again. FIY, im st...
If they are going to forgo call centers and offload to a community forum, they cant do that half assed. This is a regulated public service, the CRTC is going to hear about this through CCTS and they will face penalty's for their carelessness, issues ...
I paid to apply a plan to the account(Monday), it stayed broken while I waited for mods to reply, and then I paid the amount due as per this thread (today), which applied the plan a second time.So I paid twice for the plan. I contacted support 2days...
