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you are essentially correct. while the phone was correctly unlocked (including the imei# reference) it did need to be reset and activated using itunes etc. thanks.

the sim card is fine, the iphone was correctly  unlocked (including the imei #) but i needed to enter my brothers apple id and password to then change it to my apple id and password to allow the use of my sim card. all is well now. thank you.

the phone was unlocked by the previous carrier fido, however i'll see whether apple can help. thanks

i will try that thanks.