Yes, I just tried the 10 digit number again -- same message. Her account probably has already been suspended. She told me that she last made a payment mid-January -- and although I tried to explain that it was already beyond the 90-days by now, she...
Hi, Thanks for everyone's help. So I went and picked up some vouchers from the store, only to find that when I tried to call in for my friend, your system was "unable to find that number". What does this mean? Does it mean that her account has alr...
Ok. So I can give her the number to try, if it does not work -- what are her other options? She does not have a self-serve account or a credit card -- she's always purchased vouchers and topped up her account this way. Should I ask her when she la...
Thanks for the information. My friend is overseas, can she dial the 16477788261 number from any phone if she has her Public Mobile phone number and PIN? I'm not sure if she has a voucher (if not, I can buy one for her here locally and provide her t...
Does *611 work from abroad? I have a friend who is travelling and wanted to top up her account but was not able to do it using *611 -- not sure how I might help her from here. Any suggestions?
