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Also, I suggest looking at the "Users online" and find the mod that's online and send them  PM as well. 

Try private message and the mods, that's how mine got changed

Just got a reply couple of hours ago and my problem is resolve!! Thanks PM!

Send 2 mods with a message on wednesday and yesterday and haven't heard from either of them... maybe there's a backlog? Frustrating this happened though

Help please!! I was on the old plan and was so excited to get the 4 GB plan. My Auto renew date was Nov 8th, and I know I've upgraded my plan to the 4GB promotion before Nov 8th on the website. However when I check today on my usage, I'm still on the...