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Hello, you can go to the nearest store to deal with this matter

Hello, your plan is in Canada. There is no extra charge for receiving calls from all over the world. They are all included in the plan. So you can receive unlimited calls from the US, and there is no additional charge.

Check if the phone is poisoned, try to use the software to kill the virus once

 use    "Forgot Your Password" link

please contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437