thanks for your reply. i got a voucher to get phone going, but still don't receive a 6 digit verify code for account set up. i do need to log a ticket to have this solved
my phone was suspended, due to expired credit card. as i have not set up an online account, i could not update it online. when i try to set up online account, the phone did not receive the code. how do i update my payment info. now? thanks