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I see. You have a point there. The survey asks the user to provide e-mail address which enables Public Mobile to track down the user if it wants. 

I don't quite understand why Public Mobile is asking users to verify and transmit personal info noted below AND the 4 digit security pin code in order to reset the self serve password.Public Mobile sent out user authenticator link with my first reque...

I agree with this user (z10user4)'s comment. This user notes that sharing of an e-mail address with a stranger is a concern. However, in my case, in addition to the e-mail address, I've been asked to provide a bunch of personal info to reset the pass...