Issue Porting Number to Public

[JeLee]

I’m not able to port in 

[computergeek541]

---

@JeLee wrote:

YES, that is what I typed, I’m deactivated from Fizz, couldn’t use the service as every call I made was getting dropped, after 5 dropped calls, I had to come back to Public Mobile. But my Port in has been unsuccessful. I read somewhere that during the port out and port in process. My service with Public will be compromised. But I didn’t think it would be to the extent I’m experiencing now 

---

It sounds as if you're going to need to get a Public Mobile customer support agent involved.  Please use the chatbot to open a ticket.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[slusagm]

that is not an esim problem.  The fact that you can make calls means esim was working

you cannot receive incoming because port was not done.  You got a text from your old service provider and you replied yes?  You can call PM porting assistance team to check the porting status.  I cannot post the number here, so i will send it to your inbox in the Community.  Please check 

[JeLee]

YES, that is what I typed, I’m deactivated from Fizz, couldn’t use the service as every call I made was getting dropped, after 5 dropped calls, I had to come back to Public Mobile. But my Port in has been unsuccessful. I read somewhere that during the port out and port in process. My service with Public will be compromised. But I didn’t think it would be to the extent I’m experiencing now 

[computergeek541]

---

@JeLee wrote:

I can make outgoing calls, and access data but no incoming calls, no texting either in or out. Please someone help. This port in experience with ESIM has been a nightmare

---

Did you reply to a text message from your old cell carrier to approve the phone number transfer?

[JeLee]

I can make outgoing calls, and access data but no incoming calls, no texting either in or out. Please someone help. This port in experience with ESIM has been a nightmare