Customer support agent

[Vernonski]

Hi...I need help for a family member whose six digit code gets sent to a different phone number

[BKNS27]

@Vernonski 

Click on Resend Code/Didn’t Receive Code and have the 2FA code sent to your family member registered email address.

[slusagm]

On the code screen, click Didn't receive code or Resend code and choose Send email 

If you cannot get the code still, ask PM to help 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote