11-01-2017 08:19 PM - edited 01-05-2022 03:30 AM
My plan often runs out early saying I've used 5900 of 6GB. The kicker is I have a 12GB plan. Any way this can be switched?
11-01-2017 11:15 PM
Yes, the Moderators will be able to help you.
11-01-2017 08:23 PM
Hi @AmandaVanDeven!
It appears that your bonus 6GB may not be provisioned correctly.
Send a private message to @CS_Agent. Provide your public mobile phone number and PIN and explain the problem. One of the mods will look into this for you.
Looks like you need the moderator team to look at your account.
Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
