Not fully ported...pls help!

[justinng]

Hi there,

I have PM'd two mods separately but haven't gotten a reply yet since last week. I also emailed PM support separately and also didn't receive a response. Can someone please help? I ported my Telus mobile number over to PM but it seems like the port was incomplete.  I am able to make calls, but unable to receive calls, send/receive SMS, nor use data. I have checked my APN settings already. When someone tries to call me, they hear a voice that says "UVM1 - this number is not equipped for incoming service."

Can someone please look into this?  Thank you in advance. 

@Shazia_K @Jeremy_M @Mary_M

[justinng]

Everything is good now! Outgoing calls, text, and data work now without any action on my part... not. looks like I just needed to be patient 🙂 Thanks everyone!

[justinng · Accepted solution]

@Saray_O @Shazia_K @Mary_M do you think I should try "change number" in self-service and try porting again? Would that do anything?

Thank goodness I'm not being charged by Telus since I don't see my number in Telus My Account anymore. So it looks like it got transferred out already but perhaps something wrong on the Public Mobile end?

[justinng]

Thanks guys. Hope this is resolved soon. I'm in my 10th day of no service... Hopefully @Shazia_K can see my PM from a few days ago.

[eazybelle]

Hang tight man. Sucks but you'll get help... hopefully soon!

[makkahn28]

Hi. the recent Promo PM had run caused some issues, and they're trying to catch up on the back log, BUT rest assured, I'm certain they'll get to you soon