No service

[NickZ]

I paid for the new plan this month, but my phone hasn't worked since. How do I fix this?

[Saray_O]

Hey @kkensley1, 

I reactivated your account with the $120 plan. Could you reboot your phone so it registers the change? 🙂 

Thank you! 

[Saray_O]

Hi @kkensley1, 

I'm sorry you're having issues with your service.

I will look into your account and send you a private message soon 🙂 

[kkensley1]

I saw to contact you @Mary_M for not having service after paying already. PM number is ******* Please help ASAP

[NickZ]

Will do. Thanks.

[imm1304 · Accepted solution]

Hi @NickZ!

Send your public mobile phone number to @Mary_M via private message and she will fix this asap.