04-21-2017 10:05 AM - edited 01-04-2022 01:41 PM
Hi All,
I have helped my brother transfer his cell phone from Rogers to public mobile a week ago. Everything works now but he need to cancel his mobile phone from rogers otherwise they keep charging him. He call in Rogers to cancel and the guy told him they can't do it because "they don't see any supplier take over his cell phone number". What should I do?
05-05-2021 01:42 PM
04-22-2017 09:56 AM - edited 04-22-2017 10:16 AM
04-22-2017 09:43 AM - edited 04-22-2017 09:47 AM
04-22-2017 09:35 AM
Thanks everyone for your help. It turns out the porting was not completed. PM helped me completed the port. Now text and voice works and I recieve the text from PM indicate the port completed. However, I am not getting data to work. I am using Apple's iphone 5. When I turn off wifi and it shows LTE but no connection. I tried to set the APN as PM guide me using this link: https://apn-canada.gishan.net but still no internet access. Anything else I can tried? Still waiting for PM to answer me.
04-22-2017 02:32 AM
04-22-2017 02:30 AM
Assuming that the you get the confirmation from the moderators over here at Public Mobile that the porting is complete, make sure that Rogers only charges you up to the date that you ported the number over. If your account is still left open at Rogers after porting has completed, it is their mistake and they aren't allowed to charge you for that duration.
04-21-2017 10:25 AM
04-21-2017 10:11 AM
@siuolly, was he the only one on the Rogers Plan or was it a shared plan? If your brother still has his Roger's SIM have him try it and it is still active then there are some issues that will need to be looked at, but if everything is working on the PM SIM not sure why Rogers can't see that it was ported out.
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04-21-2017 10:11 AM
Hey @siuolly,
Thank you for reaching out to us!
I'm sorry to hear that your brother's Rogers account hasn't yet been cancelled and it does seem pretty off that they cannot find an existing port request. I could look into the port and make sure that it was transferred correctly, making it safe for him to cancel his Rogers account. Can you please provide me with the phone number that was ported over?
Let's keep the conversation going 🙂
Mary
04-21-2017 10:10 AM
04-21-2017 10:08 AM
yes.. it was a port and the port seems to be successful because his cell works with public mobile sim.
04-21-2017 10:07 AM - edited 04-21-2017 10:09 AM