07-06-2017 05:57 PM - edited 01-05-2022 02:23 AM
Incoming calls not working
I activated over on Monday night and the phone is still not receiving calls - or text massage. Not sure if this is an incomplete port, or if the account is set to not ring. I have checked the phone and it is not set to "Do Not Disturb". I called to my old provider I got the right information
My- PIN # ++++++
IMEI# ********
Account # DBC *********** , Can anyone help? Thanks.
07-06-2017 06:14 PM
welcome to the forums. it is best to remove your personal data from teh post. please edit it if possible.
sounds like an in complet port but... please loginto self serve and let us ow whta plan it says you have and your available balance. on som activations teh wrong plan was added. if taht is teh case you can top up the available funds and activate the proper plan. then ask fro a credit to your account from teh mods.
You need to send the moderators a private message
To send a private message to the Moderator_Team
In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening
4) link to this thread if you want
5) if incompelt port your old account name and number and sim number
07-06-2017 06:00 PM - edited 07-06-2017 06:02 PM
Hi @Tomasnegasi3,
Have you tried contacting one of the mods directly to see if they can resolve this issue for you?