Public Mobile does not have stores.
How to request a FREE replacement SIM card by email ?
Click on this link : https://publicmobile.ca/en/on/contact-us
Then, at the bottom right of the page, click on "Email away" button.
- Choose "SIM & Activation"
- Choose "Activation"
- Choose "I activated my phone and SIM card more than 24 hours ago"
- Choose "I did not receive an error message"
Then click on "Email Us" and fill up the form.
Important: Make sure you provide us a full mailing address, an alternate contact number, and the size of the SIM card (Nano/Standard/Micro) needed. Is should look like this:
All SIM card replacement orders will be processed within two business days, but it may take up to 7 business days to receive your new SIM.
If you did not receive your SIM card within the timeframe, please check your mailbox before sending us an email.
Once you receive your replacement SIM card, you have to update your SIM card number on your account by login to your self serve account, then click on "Change SIM card number"
