cancel
Showing results for 
Search instead for 
Did you mean: 

Help needed - Account suspended message

pboynett
Good Citizen / Bon Citoyen

Call me cynical but I had a hunch there was going to be an issue upoon renewal - 

 

I signed up for the great $120 plan that was offered in October.  It was same pan I already had but was $68 cheaper for the three month term.  All looked good, when I looked up my plan in the auto-renew section of my account overview it said "your plan will renew at $120 on Dec. 23".  Today I get a message saying my account is suspended, my card has been charged the $120 but PM is saying I have a balance of $68 owing.  Obviously I was auto-billed for the $120 cost of the plan offered in Oct/Nov so not sure why I am $68 in arrears.  This is exactly the reason I was skeptical about switching to PM  - as the cost of the big three at least comes with some measure of accuracy with billing (at least for me).  

 

Anyone have any ideas of how to solve?

 

Cheers

 

10 REPLIES 10

srlawren
Retired Oracle / Oracle Retraité

@pboynett LOL!  But glad you're up and running.  

 

@Mary_M to the rescue!  Happy Holidays, Mary!


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

@pboynett don't forget to mark the topic as resolved. 

 

Cheers 

pboynett
Good Citizen / Bon Citoyen

Faith restored.  Didn't even need to reboot phone.  Thanks for taking away my excuse to not call people over the holidays.  🙂

 

Happy holiday season.

 

Peace

Paul

 


@Mary_M wrote:

Hey @pboynett,

 

Thank you for bringing this to our attention!

 

Rest assured that I've got everything active for you, all you have to do is a quick power cycle and your services should be fully functional 🙂

 

Happy holidays!

 

Respectfully,

 

Mary


 Great 

Thank you Mary

Mary_M
Retraité / Retired
Retraité / Retired

Hey @pboynett,

 

Thank you for bringing this to our attention!

 

Rest assured that I've got everything active for you, all you have to do is a quick power cycle and your services should be fully functional 🙂

 

Happy holidays!

 

Respectfully,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

For Your Info :

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

 

Hopefuly you wont need it again but ... its my christmas gift to you 🙂 

Cheers

pboynett
Good Citizen / Bon Citoyen

appreciate it.  happy holidays to you as well. I'd call you to wish you in person but my phone isn't working 🙂 

@pboynett I already tagged a mod for you, You can just wait until they respond to you.

 

**Because of the high volume expect some delays in response time. Tagging one mod will get into a pool to all mods so no need to tag them all just one is enough**

Best of luck to resolve the issue and happy holidays

pboynett
Good Citizen / Bon Citoyen

thanks.  I have never used the community before.  How do I contact mods or are they cruising the forums looking for people in need of assistance?

zhadj030
Mayor / Maire

My best guess is to let a Mod deal with that. 

@Mary_M can help you out

Need Help? Let's chat.