@HPM wrote:
hi, it takes me to the security question, and i don't remember having that question when i registered the account so i don't know the answer to that neither.
@HPMYou will need to contact the moderator team. Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)
In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the How Can I Pay For My Service? article).
I was just informed the moderator response time are being brought down to 24 hours. Hopefully this is the case for you.
@CS_Agent wrote:
our delays are being brought down to 24 hours.
