Cannot Access My Account

[michealduke]

Hello, I have received my SIM card, my phone works but I cannot access My Account.

When I try to login to My Account the message I receive is: "Sorry, your login attempt failed. Please try again."

When I try to reset my password the message I receive is: "Sorry, we’re unable to verify your email address."

I have used the contact form but have not received a response.

Thanks

[Yeji]

I just paid and made my account, but I cannot access to my account.

[Saray_O · Accepted solution]

Hi @michealduke, 

I sent you a private message yesterday around noon 🙂 

[michealduke]

Thanks, I can't believe that something this simple requires so much effort.

Really, this is Internet 101

[Ionut]

@michealduke Hello.

This will be solved by moderators. When they fix the account problem they will send you a message with the password. Usually the password is test1234 or public1234 xD just to let you know 😛

also i will tag them again @Saray_O@Mary_M@Shazia_K

[michealduke]

Hello, I have not heard anything back yet, and I am still unable to access my account.

I cannot login to the main page and when I attempt to change my password: "Sorry, we’re unable to verify your email address."

Thanks,

Micheal

[srlawren]

@Saray_O were you able to help @michealduke?

[michealduke]

PM sent Saray.

Thanks,

Micheal

[Saray_O]

Hi @michealduke, 

Mary will be out of the office until Tuesday. If you still need help, send me a private message with your Public Mobile phone number and I will assist you 🙂 

[michealduke]

Hi Mary, I PM'ed you yesterday - is there any way that you could have a look please? I would really like to access my account.

Thanks,

Micheal

[Mary_M]

Hey @michealduke

Welcome to Public Mobile 😄

Sorry to hear about this! Have you ensured yourself that a self-serve was created ?

If so, please send me a private message including your phone number and I'll be able to investigate the matter.

Cheers,

Mary

[michealduke]

Thanks everyone - I got a response from a team member and they are looking into it!

[Ionut]

One of our staff can help you out. @Shazia_K @Mary_M

[jheili99]

Hi..

Many of us had the same issue... glitch in system...best is to private message one of the PM moderators...they usually resolve issues within a couple seconds.....

cheers